Modern Monarchie

Shipping Policy

At Modern Monarchie, we offer a variety of hats, some of which are in stock and ready to ship, while others are handcrafted and made to order. Our goal is to provide you with the highest quality products and outstanding customer service.

Processing Time: 

Upon placing your order please allow 3 business days for processing before entering production. 

Production Time:

For made to order handcrafted hats, production time is approximately 2-3 weeks.

Shipping Time:

For domestic US Free Shipping, the estimated delivery time is 2-3 weeks from the date of production.

Shipping Costs:

Shipping costs will vary based on the weight of the package and the shipping destination. The shipping cost will be calculated and displayed during checkout.

Order Tracking:

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track the delivery of your order on the shipping carrier's website.

Delivery:

All orders will be shipped via a reputable shipping carrier and will require a signature upon delivery. If you are not available to sign for the delivery, the carrier may leave a notice for you to arrange for re-delivery or pickup at a local facility.

International Shipping:

International shipping is available. Shipping costs and delivery times will vary based on the shipping destination. Please contact us for a shipping quote.

We appreciate your business and thank you for choosing us for all your hat dreams! If you have any questions or concerns, please do not hesitate to contact us.

FAQ

All sales are final.

Every hat is a handcrafted treasure therefore slight color variations in the straw color or natural stones are normal. Likewise, size variations between different hat styles might exist so make sure to order the correct size. 

How long will delivery of my order take?

While some of the hats are in stock, others are made to made to order handcrafted hats and it takes around 2-3 weeks from production to delivery for domestic US customers. 

How much does shipping cost?

We have flat rates on shipping depending on the method you choose.  

Domestic Shipping Policy

Every order takes approximately 2-3 business days to process.  Some shipments may be delayed by force majeure. We will be in contact if there is a significant delay. 

Modern Monarchie is not liable for any products damaged or lost during shipping.   

Damage/Incorrect Items

Defective, damaged or incorrect orders may be returned for exchange, if available, or store credit only. You must notify to hello@modernmonarchie.com within three (3) business days of receipt. An email with a shipping label will be sent to you for return. The merchandise must not be worn and deliver with original packaging. Items damaged due to buyers’ negligence / improper packaging will not be accepted.

Exchanges must be sent via U.S. Postal Service, FedEx, or UPS. The customer is responsible for return shipping costs. We recommend insuring your shipment.We are not responsible for lost or damaged packages. Once your package has been received, your store credit will be processed within 10 business days.

If you have questions or concerns regarding a return or exchange, please contact hello@modernmonarchie.com