Shipping & Returns
SHIPPING & RETURNS
All sales are final in store and online.
NO EXCEPTIONS - we are a small company. If you do not know your exact hat size, please measure before purchasing - there are no exchanges or returns.
If you have questions or concerns regarding a return or exchange, please contact hello@modernmonarchie.com
How long will delivery of my order take?
Please read individual hat description for accurate time. While some of the hats are in stock, some are made to made to order handcrafted hats and it takes around 2-4 weeks from production to delivery for domestic US customers.
How much does shipping cost?
Shipping is calculated depending on the location.
If you have questions about typical shipping times to your address, please email hello@modernmonarchie.com for more information.
Domestic Shipping Policy
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Defective online orders may be returned for credit only. We are unable to offer refunds. All orders are FINAL SALE. The merchandise must be in its original condition with the original packaging. Items that have been worn are not eligible for exchange. Shipping and handling charges are non-refundable. The customer is responsible for return shipping costs.
If your returned item does not meet the above requirements, your merchandise will be shipped back to you at your expense.
Exchanges must be sent via U.S. Postal Service, FedEx, or UPS. We recommend insuring your shipment. We are not responsible for lost or damaged packages. Be sure to package exchanges in their original packaging. Items damaged from improper packaging will not be accepted. Once your package has been received, your store credit will be processed within 10 business days.
DAMAGES/INCORRECT ITEMS
If you receive an item that is defective, damaged or incorrect, you must notify us via email within three (3) business days of receiving the merchandise. We’ll email you a shipping label to return the merchandise. Once you receive the label, please return damaged items with the original box and packaging. A replacement will be sent, if available, upon receipt. Items damaged due to buyers’ negligence will not be accepted. All goods must be unworn in order for exchange or refund.
Modern Monarchie is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
